Photos in Job Intake

Photos help you understand the job before you call the customer.

How customers add photos

• Customers can add up to 5 photos per request.
• The chat asks for each photo by name, with a short tip, for example a photo of the panel with the door open and one of the label.
• Photos come straight from the phone camera.
• For roofs, the chat asks for photos from the ground or inside and tells homeowners to stay off the roof and ladders.

What you see

The photos come with the job report, along with a note on what the photos can't confirm, so you know what to check when you see the job.

How photos are stored

Photos are kept in private storage. On your report pages, photos load through links that expire after a short time (up to 1 hour). Photos are kept with the request for your retention period, 90 days by default, and then deleted. See Data retention, deletion and export for details.

Please ask your customers not to send photos of documents with Social Security numbers, card numbers or bank details.

Client Intake for law and accounting firms does not collect photos.