Data retention, deletion and export

You own your customer data. Here is how long we keep it and how you can get it back or have it deleted.

How long we keep it

• Submitted requests (messages, report, photos, estimate): 90 days after submission, then deleted. You can choose any period from 30 to 365 days by telling us in writing.
• Chats a visitor starts but doesn't send: deleted after 30 days.
• Law and accounting chats where the visitor chose to stop: deleted after 7 days.
• Contact details: deleted once no kept request refers to them.
• Backups: expire within 30 days.

Copies in your own inbox or systems are yours to manage.

Export

You can ask for an export at any time. We send a download link with CSV and JSON files plus photos within 10 business days. The link works for 7 days.

Deletion

You can ask us to delete one visitor's data or all of it. We delete it from active systems within 10 business days and confirm by email. Copies in backups are deleted as the backups expire, within 30 days. If a visitor asks us directly, we forward the request to you within 5 business days and act on your instructions.

When your subscription ends

You have 30 days to ask for an export. We then delete your data from active systems within the next 30 days.

How to ask

Email contact@gktechsolutions.com. A person handles every export and deletion request.