Job Intake for property managers

Job Intake for property managers turns tenant maintenance requests into clear reports.

What tenants see

Tenants answer a few questions on your website, day or night, and add photos of the problem. Every chat opens with a line telling tenants to call 911 and the gas utility for gas or fire.

What your team gets

Every request arrives by email with:

• the property and unit
• what's wrong, with photos and a note on what they can't show
• the tenant's permission to enter and the best times for a visit
• a repair-timing category from Washington's landlord-tenant law, with the time it came in
• a suggested vendor from your own vendor list

Owner inquiries arrive in their own report, kept apart from maintenance. Property management reports don't include a price range.

Urgent requests

Requests that mention water that won't stop, gas, heat or a lockout are flagged as urgent. The tenant sees your emergency number with a button to call, and your team gets an alert by email. It doesn't replace 911 or your emergency line.

Accommodation requests

Health information a tenant shares, for example in an accommodation request, goes only to the manager inbox you name.

Setup

We set up the questions, your property list and your vendor list, then add it to your website. Property management is set up for you; there is no self-serve plan for it.