Refunds

This is a summary of section 5 of our Customer Terms. The terms control.

If it isn't working for you

• Products with a setup fee (Roofing Estimator, and Job Intake for law, accounting, property management and remodeling): email us within 5 business days after go-live. We refund the setup fee minus our setup time at our hourly rate, keeping at most 4 hours, and send you the hour count. We also cancel the subscription and refund any monthly fee already charged.
• Job Intake for other trades, and the self-serve plan: email us within 30 days after go-live and we refund the first month in full and cancel the subscription.
• Free first month offers: the first-month refund doesn't apply, but you can cancel before the first charge and pay nothing.
• Annual prepay: within the refund window, prepaid months are refunded in full, plus a setup refund under the terms.

If we miss go-live

If we miss the go-live deadline for a reason on our side, you can cancel any time before go-live and we refund everything you paid.

How refunds are paid

Refunds go back to the payment method you used, usually within 5 to 10 business days. We absorb card processing fees. Apart from these cases and a few others in the terms, fees are not refundable, and we don't refund part months.

Asking for a refund

Email contact@gktechsolutions.com. This assistant can't issue refunds, so a person will handle your request.