What happens in an emergency

Job Intake

When a customer types words that point to danger, the chat stops asking questions and shows a call card with your phone number and a line to call 911 if anyone is in danger. You get an email marked Possible emergency, with the customer's number when they gave it.

Each trade has its own warning words. For example, an electrical customer who mentions sparking or a burning smell sees the call card right away.

Roofing Estimator

If a homeowner says water is coming in or a storm did damage, the estimator shows your phone number with a call button and alerts you by email. For danger, like a tree on the house or a sagging ceiling, it points to 911 first. It asks for photos from the ground or inside and tells homeowners to stay off the roof and ladders.

Property management

Every chat opens with a line telling tenants to call 911 and the gas utility for gas or fire. Requests that mention water that won't stop, gas, heat or a lockout are flagged as urgent. The tenant sees your emergency number with a button to call, and your team gets an alert by email.

Important limits

Our products are not an emergency service and don't dispatch anyone. These messages use fixed rules and can fail or be delayed. You stay responsible for your own emergency procedures, for watching your emergency inbox and phone, and for telling your customers how to reach you in an emergency.