Where your reports go

By email

Every request arrives by email at the inbox you chose during setup. The email has a link to the full report. For home-service trades the report shows the answers, the photos, questions to ask on the call and a suggested range from your price list.

For law and accounting firms, the email carries no facts of the matter, only a link. Each person you enroll opens the report with a code from an authenticator app.

Property managers get owner inquiries in their own report, kept apart from maintenance requests.

How long the links work

• The report link in each email is signed and expires after 7 days.
• Photos on report pages load through links that expire after a short time.
• The request itself is kept for your retention period, 90 days by default.

If you want a lasting copy, keep the email or copy the details into your own system.

Changing where reports go

To change or add an inbox, email contact@gktechsolutions.com with the new address.

If a report seems missing

First check your spam or junk folder and any email filters. If a customer says they sent a request and you can't find it, contact us with the customer's name and the date, and a person will look into it. This assistant can't see your reports.