Support Assistant (this help center)

The Support Assistant is a GKTech product. It is the help center you're using now: a set of articles plus an assistant that answers questions from them.

What it does

• answers your questions using only the articles in this help center, and shows which articles it used
• replies in the language you write in
• when it can't help, offers to get a person to you

Getting a person

If the assistant can't solve it, or you ask for a person, it offers to hand you over. You pick what it's about, then choose a call back or an email back. It tells you when to expect a reply, based on our hours, Monday to Friday, 9 AM to 5 PM Pacific. You get a case number, and if you gave an email, a link to your case.

Questions about refunds, disputed charges, cancelling, deleting data or legal matters always go to a person.

What it can't do

• It can't see your account, invoices, payments or reports.
• It can't make changes, issue refunds or change your plan.
• It doesn't give legal, tax or medical advice.

Your conversation

Conversations are deleted after 90 days. Chats that never became a case are deleted after 30 days.

For your business

GKTech builds the Support Assistant for other businesses too, answering from their own articles. To ask about one for your website, email contact@gktechsolutions.com.